At Six3Tile, we aim to ensure your complete satisfaction. If you're not entirely happy with your purchase, our easy return process is here to assist. 

Returns 

• Eligibility: Returns are accepted within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and in the same condition you received them. 

• Return Process: 

• • Initiate a Return: Email support@six3tile.com with your order number and reason for return. Please allow 48-72 hours for a customer service representative to respond to your request.

• • Approval & Label: Once a customer service representative has approved your return, they will email you a return label. Materials should be packaged in their original packaging with all packing materials included. Return label should be securely applied to the exterior of the box.

• • Shipping: Drop off your package at the nearest UPS location. Return shipping costs will be deducted from your refund unless the return is due to an error on our part. 

• Non-Returnable Items: 

• • Custom or personalized products 

• • Final sale items 

• • Products that have been installed or used 

Refunds 

• Processing: Once your return is received and inspected, you’ll get an email notification regarding the approval or rejection of your refund. Approved refunds will be credited back to your original payment method within 7-10 business days. Please note, the customer will not be refunded the original shipping cost unless the product arrived damaged or defective. The refund will be material cost only.

• Partial Refunds: In cases where items are not returned in their original condition, only a partial refund may be granted. 

Exchanges or Manufacturing Defect 

• Exchanges: Please initiate an exchange by contacting customer support at support@six3tile.com 

• Damaged or Defective Items: For items that arrived damaged or defective, please contact customer support at support@six3tile.com. Please be ready to supply photos of damaged packaging and/or products to accompany your return documentation. 

• 5-Year Warranty: For specifics on our warranty and qualifications of manufacturing defects, please visit shop.six3tile.com/warranty  

Order Cancellations 

• You can cancel your order within 24 hours of purchase for a full refund. If the order has already shipped, please follow the return process. 

Contact Us 

For any questions or assistance, please reach out to our support team at support@six3tile.com.